AT&T Login

Most At&T customers log into their accounts once per month in order to pay bills, but with all of the time in between log-ins, it can be easy to forget account credentials.

AT&T has a secure log in process that will lock a user out for over an hour if they attempt to log in twice unsuccessfully, making it incredibly inconvenient for those who wait until the last minute to pay their bills.

Luckily, AT&T has several measures in place to allow for a quick login and easy retrieval of account information if needed.

Here’s a list of some of common login issues and the features AT&T has in place to help users login:

I Forgot My Password

  1. Navigate to AT&T’s login page
  2. Follow the link under the Password field labeled Forgot User ID or Password?
  3. Select the button to the left of Password, enter your User ID and below that, enter your Last Name and click Continue.
  4. On the next screen, enter the appropriate personal information and you will receive an e-mail with your account password

I Forgot My Username

  1. Navigate to AT&T’s login page.
  2. Follow the link under the Password field labeled Forgot User ID or Password?
  3. Select the button to the left of Username, enter the e-mail address that you used to create an account with AT&T and click Continue.
  4. On the next screen, enter the appropriate personal information and you will receive an e-mail with your account User ID.

I Don’t Remember My Personal Information To Get My Account Username and/or Password:

  1. Navigate to customer support on AT&T’s website.
  2. Under Call Us, you will find a phone number to the customer support line of the portal you chose on the previous page.
  3. Call this phone number, speak to the customer service representative and explain your situation.
  4. The customer service representative will send you your AT&T login credentials to via text to your personal cellphone.
  5. Verify that the information sent to you is correct by logging into your AT&T account.

I Can’t Access the AT&T’s Login Page

  1. Double check that the URL to AT&T’s login page is correct in the URL bar of your web browser.
  2. Check that you are connected to the internet by opening a non-AT&T webpage.
  3. If it’s an internet connectivity issue, restart your modem or contact your ISP in regards to any downtime or maintenance.
  4. If you are connected to the internet and the URL is also correct, AT&T’s website may be down for maintenance and you will have to wait until the maintenance period is over to login.
  5. If none of the above apply to your situation, call AT&T customer support directly.

I Didn’t Receive My Account Recovery E-mail After Contacting AT&T:

  1. Often times, spam filters will accidentally remove e-mails that aren’t spam.
  2. Check your spam folder for the account recovery e-mail from AT&T.
  3. If found there, be sure to move the e-mail back into your inbox and flag all future e-mails from AT&T as acceptable e-mails.
  4. If the e-mail cannot be found in your inbox or spam folder, have AT&T resend the account recovery e-mail.
  5. If after multiple attempts you still cannot find the account recovery e-mail, call AT&T customer service and explain your situation.

Account Security

Be on the lookout for phishing or scam e-mails that will attempt to get you to enter your private login credentials on sites that you shouldn’t in order to steal personal information.

These e-mails will often mimic an official e-mail from AT&T, however AT&T will never ask for any of your personal information via e-mail. Don’t respond to any e-mail from that asks you to enter personal account information and be sure to flag the sender as a scam artist and report them.

As long as the only place you enter your personal information is on AT&T’s website, your private information will be safe.