Cloudsuite is undoubtedly a lifesaver to businesses looking to find cost effective computing solutions. Netsuite is relatively new. New technology can still come with a large number of problems.
One of the biggest issues in troubleshooting Netsuite is the fact that employees access it externally through http://www.netsuite.com/. This can create problems for clients and the Netsuite service because the site may go down for maintenance.
There are a number of ways that a person can troubleshoot a Netsuite login problem.
Ensure You are at the Right Website
Most employees log into Netsuite through https://system.netsuite.com/pages/login.jsp, but there may be specific ways that your employer has instructed you to login to the service.
If you are using Mozilla Firefox, you’ll be able to see that you are on the verified site with a picture of a lock to the left of the URL. The words Netsuite, Inc. (US) should appear to the right.
Some sites may attempt to copy the Netsuite web style to capture usernames and passwords. It’s important to make sure you are on the verified site by logging into the direct URL. Avoid using search engines like Google to find netsuite.
While search engines have plenty of preventative measures in place to safeguard against Phishing, they’re still not perfect. Keep in mind that some businesses use Netsuite to login through an Intranet.
Ensure Your Login is Correct
Logging into Netsuite should be a fairly simple process. Your login is usually assigned by the network’s administrator. Your login is your email address. It may be your business or personal email address depending on the settings that the administrator has chosen. It can also be a dummy email address used specifically for the purpose of letting you log in into the network.
The login is the full email including the “at” sign, such as Johndoe@yahoo.com.
Ensure Your Password is Working
Netsuite requires a password to log in. This password can be a little finnicky at times. These are user based passwords which may be assigned by the business that established them. These passwords will reset every 90 days.
You’ll want to contact the manager or service admin to see if the password has changed if it’s been 90 days. Check to see if anyone else is having these log in problems within the network as well. If it is a problem that’s affecting more than one user, it’s likely that the password has been reset.
The adminstrator of Netsuite can manually change the passwords not to reset. The password reset was originally set in place by Netsuite as a safeguard to protect against security problems.
The integration locks the account if the password resets. Netsuite will have to be contacted to reset the password after this point in time. If the password is manually reset, it’s still important to treat it like any other password.
Netsuite passwords are case sensitive. Make sure that your administrator has given you the case sensitive password before you attempt to log in. The password can be any group of letters and numbers, including capitalization in any part of the password.
In the event that you do forget your password, there is a forgot password? button beneath the username and log in on the main page. You will be required to provide your email or another form of identification.
Check to See if Netsuite is Down
One of the biggest issues with Netsuite is that it on occasion experiences denial of service issues. This means that the computer attempting to access Netsuite is incapable due to too many connections coming in at once.
Netsuite doesn’t supporty API Key or Token authentication. The way the web service is set up leaves it open to denial of service attacks as well.
There are a few sites that do reporting to show whether or not Netsuite is down. http://www.isitdownrightnow.com/netsuite.com.html is one of these websites.
There are plenty of technical things that can go wrong with Netsuite on both the customer’s end and internally. You may want to check your computer’s own internet connection and browser settings to ensure other sites are functioning properly if you can’t log in into Netsuite.